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Privacy Policy

PRIVACY NOTICE

CONTRACTING PARTY

 We are committed to protecting and respecting your privacy and are sending you this notice to explain how we collect, store and handle your data when you purchase products and services from us and how the law protects you. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 For the purpose of the EU General Data Protection Regulation (GDPR), the data controller is Oysta Technology Ltd (company number 6511451) whose registered office is at,
Pury Hill Business Park,
The Depslade Barn,
Alderton,
Towcester,
NN12 7LS,

This notice applies to the use of:

  • The Oysta Device (Device) or other devices that we permit to access our services.
  • Any of the services that are accessible through Devices and our website oystatechnology.co.uk (Services).

Personal Data we collect from you

We will collect and process the following personal data from you:

  • Personal data you give us (Submitted Information): The information we need to fulfil our contractual obligations may include your first name and surname, address, e-mail address, mobile and home phone numbers, company name (if applicable), a device’s identifier, username, password, your relationship to the device user, bank account and payment card details and other registration information. If you are the Device user or entering into a contract with us on behalf of a Device user, we may also collect your emergency contacts details, your doctors name and phone number and any conditions you wish to highlight to us to enhance the services we offer. If you are entering into a contract with us on behalf of the Device User, you will be providing us with the above information about the Device User and by entering into that contract confirm that you have the authority of the Device user to give us that information, whether having obtained their express consent or you are acting under a power of attorney.
  • Personal data we receive from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may obtain information from third parties about you.
  • We may also collect details of your visits to our website and your use of the Services including, but not limited to traffic data, weblogs, Events Information, and Device and Communications Information including Location Information, whether this is required for our own billing purposes, to enable us to provide the Services).
  • As we are providing a value added service, we need you to give your consent to the passive location of Devices that you have bought from us so the Services can be used to locate the Device user in an emergency.

If you don’t provide us with data and consent that we need to fulfil our contract with you, we may not be able to perform the contract, in which case, we may have to cancel your order for the Device and Services you want from us. If this is the case, we will notify you.

Why we need your personal data: so that we can perform the contract with you.

How we use your information: we will only use your personal data when the law allows us to perform the contract we are about to enter into or have entered into with you.  We will use information that has been disassociated from personal data on an ongoing basis for research and analysis purposes.

Cookies We use cookies to distinguish you from other users of the Services. This helps us to provide you with a good experience when you browse the website and allows us to improve the Services.

Disclosure of your information

We may disclose your personal data to the following third parties:

Category of data Recipient Purpose
Submitted Information 

 

Location Information

Events Information

Alarm Response Centre providers 

 

 

Emergency Contacts

 

 

Emergency Services

 

Provide and tailor the service to your needs, including contacting people in an emergency 

 

 

Associate you with Devices and our Service, and provide and tailor the Service to your needs

 

To protect the wellbeing of the device user in case of emergency

Device and Communications Information SIM and wireless network providers Wireless network usage information used as part of our Service can be associated with the user of the Device.
Submitted Information (not held on our Site) Payment Providers Payments may be taken for Devices and for the Service
Submitted Information Courier Companies 

 

Installers

Devices and our Service, including any installation and delivery.

 

By submitting your information, you agree that we have the right to disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may also disclose your personal data to third parties:

  • If we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data to comply with any legal or regulatory obligation or request.

Where We store your personal data

The data that we collect about you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). If this does happen, it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the fulfilment of your contract with us, order or reservation, the processing of your payment details and the provision of the Services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

All information we hold about you is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be protected using appropriate security measures to prevent it from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal date on our instructions.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collect it for.

Your rights

You have the right to:

  • Request access to your personal data in which case you will receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of your personal data if it is incomplete or inaccurate, though we may need to verify the accuracy of the new data you provide to us.
  • Request that we delete your personal data. You can ask us to delete or remove your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to delete your personal data to comply with local law. Note, however, that we may not always be able to comply with your request for deletion for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. You can ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

Contact

We welcome questions, comments and requests regarding this privacy notice which should be addressed to info@oysta-technology.com.

 

 

PRIVACY NOTICE

EMERGENCY CONTACTS

 

We are committed to protecting and respecting your privacy and are sending you this notice to explain how we collect, store and handle your data and how the law protects you. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 For the purpose of the EU General Data Protection Regulation (GDPR), the data controller is Oysta Technology Ltd (company number 6511451) whose registered office is at The Hay Barn, Pury Hill Business Park, Nr Alderton, Northamptonshire NN12 7LS.

This notice applies to the use of:

  • The Oysta Device (Device) or other devices that we permit to access our services.
  • Any of the services that are accessible through Devices and our website oystatechnology.co.uk (Services).

Personal Data we collect about you

We will collect and process the following personal data about you:

  • Personal data given to us by persons ordering the Device and Services (Submitted Information): The information we need to provide the Services may include your first name and surname, address, e-mail address, mobile and home phone numbers, company name (if applicable), a device’s identifier, your relationship to the person using the Device and Services and other registration information.
  • Personal data we receive from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical, advertising networks, analytics providers, search information providers and may obtain information from third parties about you.

Why we need your personal data: in order to allow us to provide the services to the person using the Device. We have identified the legitimate interest of the user so the processing of the data is necessary to allow us to contact you in the event of an alert being triggered to locate the Device user and advise you of the emergency. Without the data, we cannot provide the Services which is balanced against your rights and freedoms.

How we use your information: we will only use your personal data when the law allows us to perform the Services.  We will use information that has been disassociated from personal data on an ongoing basis for research and analysis purposes.

Disclosure of your information

We may disclose your personal data to the following third parties:

Category of data Recipient Purpose
Submitted Information 

 

Events Information

Alarm Response Centre providers 

 

 

 

Emergency Contacts

 

 

Emergency Services

 

Provide and tailor the service to the needs of the Device user, including contacting people in an emergency 

 

 

Associate you with Devices and our Service, and provide and tailor the Service

 

To protect the wellbeing of the Device user in case of emergency

 

By consenting to our use of your information, you agree that we have the right to disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may also disclose your personal data to third parties:

  • If we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data to comply with any legal or regulatory obligation or request.

Where We store your personal data

The data that we collect about you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). If this does happen, it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the provision of the services. By consenting to the use of your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

All information we hold about you is stored on our secure servers. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal date on our instructions.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collect it for.

Your rights

You have the right to:

  • Request access to your personal data in which case you will receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of your personal data if it is incomplete or inaccurate, though we may need to verify the accuracy of the new data you provide to us.
  • Request that we delete your personal data. You can ask us to delete or remove your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to delete your personal data to comply with local law. Note, however, that we may not always be able to comply with your request for deletion for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest of a third party and you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. You can ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

Contact

We welcome questions, comments and requests regarding this privacy notice which should be addressed to info@oysta-technology.com.

 

PRIVACY NOTICE

DEVICE USERS

SPECIFICALLY, NOT THE CONTRACTING PARTY

 

We are committed to protecting and respecting your privacy and are sending you this notice to explain how we collect, store and handle your data when using our products and services and how the law protects you. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

For the purpose of the EU General Data Protection Regulation (GDPR), the data controller is Oysta Technology Ltd (company number 6511451) whose registered office is at The Hay Barn, Pury Hill Business Park, Nr Alderton, Northamptonshire NN12 7LS.

This notice applies to the use of:

  • The Oysta Device (Device) or other devices that we permit to access our services.
  • Any of the services that are accessible through Devices and our website oystatechnology.co.uk (Services).

Personal Data we collect about you

We will collect and process the following personal data about you:

  • Personal data given to us by persons ordering the Device and Services (Submitted Information): The information we need to provide the Services may include your first name and surname, address, e-mail address, mobile and home phone numbers, company name (if applicable), a device’s identifier, username, password, your relationship to the person ordering the Device and Services from us and other registration information. We may also collect your emergency contacts details, your doctors name and phone number and any conditions you wish to highlight to us to enhance the services we offer.
  • Personal data we receive from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may obtain information from third parties about you.
  • We may also collect details of your visits to our website and your use of the Services including, but not limited to traffic data, weblogs, Events Information, and Device and Communications Information including Location Information, whether this is required for our own billing purposes, to enable us to provide the Services).
  • As we are providing a value added service, we need you to give your consent to the passive location of Devices that have been bought from us so the Services can be used to locate the Device user in an emergency.

If you don’t provide your consent for us to use your data that we need to provide the Services, we may not be able to perform the Services, in which case, we may have to cancel the contract with the person placing the order for the Device and Services. If this is the case, we will notify you.

Why we need your personal data: in order to allow us to provide the services to you. We have identified a legitimate interest as the processing of the data is necessary to allow alerts to be triggered and sent from the Device to locate the Device user and by identified by telecare staff, emergency contacts and emergency services in the event of an emergency. Without the data, we cannot provide the services which is balanced against your rights and freedoms.

How we use your information: we will only use your personal data when the law allows us to perform the services.  We will use information that has been disassociated from personal data on an ongoing basis for research and analysis purposes.

Cookies We use cookies to distinguish you from other users of the Services. This helps us to provide you with a good experience when you browse the website and allows us to improve the Services.

Disclosure of your information

We may disclose your personal data to the following third parties:

Category of data Recipient Purpose
Submitted Information 

 

Location Information

Events Information

Alarm Response Centre providers 

 

 

Emergency Contacts

 

 

Emergency Services

 

Provide and tailor the service to your needs, including contacting people in an emergency 

 

 

Associate you with Devices and our Service, and provide and tailor the Service to your needs

 

To protect the well being of the Device user in case of emergency

Device and Communications Information SIM and wireless network providers Wireless network usage information used as part of our Service can be associated with the user of the Device.
Submitted Information Courier Companies 

 

Installers

Devices and our Service, including any installation and delivery.

 

By consenting to our use of your information, you agree that we have the right to disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may also disclose your personal data to third parties:

  • If we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data to comply with any legal or regulatory obligation or request.

Where We store your personal data

The data that we collect about you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). If this does happen, it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the provision of the services to you, order or reservation and the provision of the Services. By consenting to the use of your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

All information we hold about you is stored on our secure servers. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal date on our instructions.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collect it for.

Your rights

You have the right to:

  • Request access to your personal data in which case you will receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of your personal data if it is incomplete or inaccurate, though we may need to verify the accuracy of the new data you provide to us.
  • Request that we delete your personal data. You can ask us to delete or remove your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to delete your personal data to comply with local law. Note, however, that we may not always be able to comply with your request for deletion for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. You can ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

Contact

We welcome questions, comments and requests regarding this privacy notice which should be addressed to info@oysta-technology.com.